Privacy Policy

1. Information We Collect

We may collect information when you contact us, request a quote or use our services, including:

• Your name
• Email address
• Phone number
• Property or service address
• Details about the structure or removal work required
• Photos or videos supplied for quoting purposes
• Quote, invoice and transaction information
• Other information you choose to provide

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotes
• Schedule and provide our removal services
• Contact you regarding your booking or job
• Issue quotes, invoices and process payments
• Improve our website and customer experience
• Meet legal, safety, insurance and business requirements

3. Sharing Your Information

We do not sell or rent your personal information.

Where reasonably necessary, information may be shared with:

• Contractors or subcontractors assisting with your job
• Waste disposal and transport providers
• Website, IT, payment and accounting providers
• Professional advisers or insurers
• Government authorities where required by law

4. Property & Job Photos

Photos or videos supplied for quoting or job assessment may be used to understand the structure, access conditions and scope of work. We will not intentionally use identifiable photographs of your property for promotional purposes without appropriate permission.

5. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and improve the customer experience. You can usually control cookies through your browser settings.

7. Your Privacy Rights

You may contact us to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Ask questions or raise concerns about how your information is handled

8. Third-Party Links

Our website may contain links to third-party websites or platforms. Clean Site Removals is not responsible for the privacy practices, content or security of external websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements. The latest version will be published on this page.